water & sewage
water & sewage
application for taking up of water account
apply online to take up domestic, non-domestic or flushing water accounts.
application for closing of water account and refund of water deposit
apply online to close your water account and claim the refund of your water deposit.
changing personal particulars for water accounts
you may change your personal particulars for your water accounts online, once you have signed up for an online user account through this website.
water supplies department electronic services
the water supplies department electronic services includes e-billing and online enquiry of your water supplies account.
high / low consumption notices
got a high or low water consumption notice from the water supplies department? high water consumption may be the result of undetected leakage while low water consumption may be induced by inaccurate registration of the meter. check here for possible reasons and actions you can take.
emergency water suspension notices and enquiries
water main bursts may result in emergency temporary water suspensions affecting the public. the water supplies department will provide information about such circumstances through its website as well as enquiry hotline. find the details here.
planned water suspension notices
check here for notices from the water supplies department on its planned temporary water suspensions that may affect you.
installation of separate water meter
want to install a separate or individual meter for your flat? you will need the help of a licensed plumber. find out what you and the licensed plumber should do before starting the plumbing work.
refixing of water meter
you may need to apply for the refixing of a water meter when there is a change of occupancy of a premise and the meter has been removed at the request of the previous registered consumer. find the application details here.
tips for saving water
fresh water is a precious resource in hong kong, and we all need to do as much as we can to preserve it. learn about why water should be saved, how you can do so at home and in the workplace, and the potential that reclaimed water has to improve the condition of our environment.
sewage treatment & charges
find out about sewage in hong kong, the infrastructure used to transport and treat it, the various charges levied against sewage production and how to enquire about the charging scheme.
details of water and sewage charges (including calculation examples)
learn about the various kinds of water and sewage tariffs and view the calculation examples here.
quality water supply scheme for buildings
this scheme was launched to encourage building owners to maintain their plumbing system properly and ensure good water quality through their taps. learn about the application procedures and assessment criteria here.
drinking water quality, sources and treatment in hong kong
safe drinking water is vital to your health and to the continued development of hong kong. find an overview of how the water supplies department provides drinking water for hong kong, the water sources, raw water treatment in water treatment works, and the processes involved in safeguarding its quality.
domestic water filters
the fresh water supplied by the water supplies department fully conforms to the quality recommended by world health organization. there is no need for installation of filters if your plumbing system is properly maintained. if for some reasons you still opt to install a water filter, please note carefully the points here.
keeping the drainage system in good shape
keeping drainage system in good working order can effectively alleviate the risk of flooding. learn about the measures taken by drainage services department (dsd) in order to maintain proper function of the drainage system here.
how to reduce flood damage
learn more about how to reduce damage caused by floods. find the 24-hour drainage hotline number to report flooding and the contact numbers of the emergency centre in different districts in case you need help.
check out the list of flooding blackspots in hong kong and the mitigation measures undertaken by the government.
education on water conservation
every drop of water is very precious. your active participation and support in water conservation is of utmost importance. see our school information kit here.